Do you wake up each morning and ask yourself, how can I offend the client today?  Of course not, and yet, every day costly oversights occur.  

Firefly Consulting provides our clients with customer engagement, event, and protocol advice and management.  From reviews and audits of current processes, to strategic planning, dry-runs and training to meeting oversight and management -- the following services can help your team delight clients, ignite relationships, and avoid missteps that negatively impact the bottom-line.

Protocol and Customer Experience Services:

  • Client Experience
    • Client meetings / events / ceremonies
      Client-first event management; improve current processes, procedures and agendas; develop new strategic approaches based on protocol rules of engagement 

    • Executive briefings
      Take your team's communications to the next level; listen, engage, and impress your messages in memorable and meaningful ways.

    • Client focused office design
      Re-think how your clients experience your office from the initial design phase or through a refresh of current layout and aesthetic. 
  • Gifts and Hospitality
    Target gifting programs to delight your clients and differentiate your team from the competition.
  • Greeting/Escort guidance
    Eliminate logistic frustrations that turn clients off before your team even says hello.
  • Invitations
    Ensure client delight by providing the necessary information while implementing the highest levels of business etiquette. 
  • Flag protocol
    KNOW your flag presentation is correct, from finial to base, order to display and set yourself apart from the competition through this ultimate sign of respect.
  • Seating, precedence, titles and forms of address
    Demonstrate your understanding of these complicated processes, eliminate distractions and frustrations especially on a global front, and truly differentiate yourself from the competition
  • Training
    • For a list and brief descriptions of current courses, visit the Training tab above.  
    • ​Depending on the topic, sessions times range from twenty minutes to full-day courses.
    • Custom courses are available depending on your team's needs.


A Symbol of Hospitality

​​Any guest who was invited to a party where a whole pineapple was displayed, knew that no expense was spared in guaranteeing the guests' enjoyment. It was this that made the crowned fruit the high symbol of social events and became the meaning of welcome, friendship, and hospitality.
Chef Clyde Serda | Chef's Blade

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Firefly Consulting, LLC


Copyright © Kelly Harris. All rights reserved.